Privacy Policy

At Planta.dxb, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, creating an account, placing an order, contacting our team, or using our services.

This Privacy Policy explains how we collect, use, store, and protect your information when you access or purchase products through Planta.dxb. By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide when you interact with our website, place an order, create an account, subscribe to communications, submit an enquiry, or contact customer support.

The information we collect may include:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Delivery address

  • Account login information

  • Order and purchase details

  • Payment and transaction information

  • Communications with our customer support team

  • Product preferences and shopping activity

  • Any other information you voluntarily provide to us

We only collect information that is reasonably necessary to operate our online store, process orders, provide customer support, and improve our services.

Information Collected Automatically

When you visit or use our website, certain information may be collected automatically through cookies and similar technologies.

This information may include:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages viewed

  • Products viewed

  • Time spent on our website

  • Referring websites or sources

  • General geographic location

  • Website usage and interaction data

This information helps us understand how visitors use our website, improve website performance, enhance security, and provide a better shopping experience.

How We Use Your Information

We may use the information we collect for legitimate business purposes, including to:

  • Process and manage orders

  • Arrange product deliveries

  • Provide order confirmations and updates

  • Process payments and transactions

  • Create and manage customer accounts

  • Respond to questions, requests, and enquiries

  • Provide customer support

  • Handle returns, refunds, replacements, and complaints

  • Improve our products, website, and services

  • Personalise your shopping experience

  • Maintain the security and functionality of our website

  • Prevent fraudulent transactions and misuse of our services

  • Comply with applicable legal and regulatory requirements

  • Send marketing communications where permitted and with appropriate consent

We will not use your personal information for purposes that are incompatible with the reasons for which it was collected unless permitted or required by applicable law.

Order and Delivery Information

When you place an order, we collect information necessary to process your purchase and arrange delivery.

This may include your name, telephone number, delivery address, order details, delivery instructions, and other information required to complete your order.

We may share relevant information with delivery providers, logistics partners, and other service providers when necessary to fulfil and deliver your order.

Payment Information

Payments made through our website may be processed by authorised third-party payment service providers.

Depending on the payment method used, payment providers may collect and process information required to complete your transaction.

Planta.dxb does not necessarily store complete payment card details on its own systems. Payment information is handled according to the security standards and privacy practices of the applicable payment service provider.

We encourage customers to review the privacy policies of payment providers where appropriate.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate correctly, remember customer preferences, maintain shopping cart functionality, understand website usage, improve performance, and support marketing activities.

Cookies may be used to:

  • Keep products in your shopping cart

  • Remember account and website preferences

  • Analyse website traffic and visitor behaviour

  • Improve website functionality and performance

  • Measure the effectiveness of marketing campaigns

  • Provide relevant advertising where permitted

You may control or disable certain cookies through your browser settings. However, disabling necessary cookies may affect some features or functionality of our website.

Analytics and Website Performance

We may use analytics tools and similar technologies to understand how visitors interact with our website.

Analytics information helps us evaluate website traffic, identify popular products and pages, improve navigation, resolve technical issues, and enhance the overall customer experience.

Analytics providers may collect information according to their own privacy policies and data processing practices.

Marketing Communications

Where permitted by applicable law and based on your preferences or consent, we may send promotional communications about products, special offers, new arrivals, gardening information, or other updates.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential communications related to your orders, account, transactions, deliveries, or customer service requests.

How We Share Your Information

We do not sell or rent your personal information.

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide our services.

These parties may include:

  • Payment processing providers

  • Delivery and logistics companies

  • Website hosting providers

  • IT and technical service providers

  • Analytics service providers

  • Marketing and communication providers

  • Fraud prevention and security providers

  • Professional advisers where necessary

  • Government authorities or regulatory bodies where required by law

Third-party service providers are permitted to process information only as necessary to perform the services they provide, subject to their contractual and legal obligations.

Data Security

We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, disclosure, or destruction.

Our website may use security technologies, access controls, secure payment processing services, and other safeguards designed to protect customer information.

However, no online system, website, or method of electronic transmission can be guaranteed to be completely secure. Customers are responsible for protecting their account credentials and should notify us if they suspect unauthorised access to their account.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, operate our business, provide customer services, maintain transaction records, resolve disputes, enforce agreements, and comply with legal, accounting, and regulatory obligations.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

When personal information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.

Your Privacy Rights

Depending on applicable laws and circumstances, you may have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of certain personal information

  • Request restriction of certain processing activities

  • Object to certain uses of your personal information

  • Withdraw consent where processing is based on consent

  • Opt out of marketing communications

  • Request information about how your personal information is processed

Certain requests may be subject to legal limitations, identity verification, and record-retention requirements.

To submit a privacy-related request, please refer to our Contact Us page.

Children’s Privacy

Our website and services are not specifically directed toward children, and we do not knowingly collect personal information from children in violation of applicable laws.

If we become aware that personal information belonging to a child has been collected improperly, we will take reasonable steps to delete the information where required.

Parents or legal guardians who believe that a child has provided personal information through our website should refer to our Contact Us page.

Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

We are not responsible for the privacy practices, security measures, availability, or content of third-party websites and services.

We encourage users to review the privacy policies of third-party services before providing personal information.

International Data Processing

Some service providers that support our website, payment processing, analytics, hosting, marketing, or technical operations may process information outside the United Arab Emirates.

Where personal information is transferred or processed internationally, reasonable measures may be taken to protect the information in accordance with applicable legal requirements.

Legal Disclosure of Information

We may disclose personal information when we reasonably believe disclosure is necessary to comply with applicable laws, regulations, legal proceedings, court orders, government requests, or regulatory obligations.

We may also disclose information when necessary to protect our rights, customers, employees, property, website, or services, investigate suspected fraud or unlawful activity, or enforce our policies and agreements.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, services, technologies, legal requirements, or privacy practices.

Any updated version will be published on this website. We encourage customers and visitors to review this Privacy Policy periodically to stay informed about how we handle personal information.

Continued use of our website after changes are published may constitute acknowledgement of the updated Privacy Policy where permitted by applicable law.

Contacting Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle personal information, please refer to our Contact Us page.

Our team will review privacy-related enquiries and respond as reasonably appropriate in accordance with applicable requirements.