Terms & Conditions
Welcome to Planta.dxb. These Terms & Conditions govern your access to and use of our website, online store, products, delivery services, and related services.
By accessing our website, creating an account, placing an order, purchasing products, or otherwise using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with these Terms & Conditions, you should not use our website or purchase products through our online store.
About Planta.dxb
Planta.dxb is an online store providing plants, trees, pots, planters, fertilizers, plant care products, gardening essentials, and related products to customers across the United Arab Emirates.
Our products may include indoor plants, outdoor plants, ornamental trees, fruit trees, date palms, flowering plants, Bougainvillea, Ficus varieties, gardening supplies, and other related products.
We reserve the right to add, modify, suspend, or discontinue products and services at any time.
Eligibility to Use Our Website
By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement under applicable law.
If you are using our website on behalf of a company, organisation, or other legal entity, you confirm that you have the authority to accept these Terms & Conditions on behalf of that entity.
You are responsible for ensuring that the information you provide when using our website is accurate, complete, and current.
Customer Accounts
Certain features of our website may allow or require customers to create an account.
When creating an account, you are responsible for:
Providing accurate and complete information
Maintaining the confidentiality of your login credentials
Preventing unauthorised access to your account
Keeping your account information updated
Informing us of suspected unauthorised use of your account
You are responsible for activities conducted through your account unless otherwise required by applicable law.
We reserve the right to suspend, restrict, or terminate accounts that are used fraudulently, unlawfully, abusively, or in violation of these Terms & Conditions.
Products and Product Information
We make reasonable efforts to provide accurate product descriptions, images, sizes, specifications, prices, and other information.
However, plants and trees are natural, living products. Variations may occur in:
Height and overall size
Shape and growth pattern
Number of branches
Foliage density
Leaf colour and appearance
Flowering stage
Fruit development
Pot dimensions and appearance
Natural markings and characteristics
Product images are provided for illustrative and representative purposes. The plant or tree you receive may not look exactly identical to the product displayed online.
Natural variations are not considered product defects.
Plant Sizes and Measurements
Any plant or tree measurements displayed on our website are approximate unless expressly stated otherwise.
Plant height may be measured differently depending on the type of product, container, growing conditions, and natural growth.
Customers should carefully review product information before placing an order.
If you require clarification about a product, please refer to our Contact Us page before completing your purchase.
Product Availability
All products are subject to availability.
Adding a product to your shopping cart does not reserve the product or guarantee availability.
We reserve the right to:
Limit quantities available for purchase
Remove products from sale
Substitute products where agreed with the customer
Cancel unavailable products from an order
Correct inventory errors
If a product becomes unavailable after an order has been placed, we may contact you to arrange a suitable alternative, issue a refund for the unavailable item, or cancel the affected portion of the order.
Prices and Currency
Unless otherwise stated, all prices displayed on our website are shown in United Arab Emirates Dirhams (AED).
Prices may include or exclude VAT or other applicable taxes depending on the information displayed during checkout and applicable legal requirements.
Delivery fees, special handling charges, installation costs, planting services, or other additional charges may apply depending on the order.
The final payable amount will be displayed during checkout before you complete your purchase.
Price Changes
We reserve the right to change product prices, promotional offers, delivery fees, and other charges at any time without prior notice.
Price changes will not normally affect confirmed orders that have already been paid for unless there is an obvious pricing error, technical issue, fraudulent transaction, or other exceptional circumstance.
Pricing Errors
Despite our reasonable efforts, pricing or product information errors may occasionally occur.
If we discover an obvious pricing error, we reserve the right to correct the error and cancel or reject the affected order.
If payment has already been received for an order that is cancelled because of a pricing error, any eligible amount paid will be refunded according to the original payment method or another appropriate method.
Orders and Order Acceptance
Placing an order through our website constitutes an offer to purchase the selected products.
Receiving an automated order confirmation does not necessarily mean that your order has been accepted.
An order may be considered accepted when payment has been successfully processed, the products have been confirmed as available, and the order has been approved for preparation or delivery.
We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary.
Reasons We May Reject or Cancel an Order
We may reject, suspend, or cancel an order for reasons including:
Product unavailability
Incorrect pricing or product information
Payment failure
Suspected fraud or unauthorised transactions
Incorrect or incomplete customer information
An inaccessible or unsupported delivery location
Safety concerns relating to delivery
Violation of these Terms & Conditions
Technical errors affecting the order
Events beyond our reasonable control
Where appropriate, we will attempt to notify the customer and arrange an eligible refund for amounts already paid.
Payment
Customers must use one of the payment methods available during checkout.
By submitting payment information, you confirm that you are authorised to use the selected payment method and that the information provided is accurate.
Payments may be processed through third-party payment service providers.
We are not responsible for delays, declines, additional verification requirements, or service interruptions caused by banks, payment providers, or other third parties beyond our reasonable control.
Order Changes and Cancellations
Customers who wish to modify or cancel an order should contact us as soon as possible.
Please refer to our Contact Us page for available communication methods.
Once an order has entered preparation, dispatch, or delivery, cancellation or modification may no longer be possible.
Plants and trees may require special preparation, handling, transportation, or sourcing. Orders containing such products may be subject to specific cancellation restrictions.
Any approved cancellation or refund will be handled according to our applicable policies.
Delivery Areas
We provide delivery to eligible locations throughout the United Arab Emirates.
Delivery availability may vary depending on:
Customer location
Product type
Plant or tree size
Order quantity
Vehicle accessibility
Building access
Delivery requirements
Other operational considerations
We reserve the right to decline delivery to locations that are inaccessible, unsafe, restricted, or outside our available service areas.
Delivery Charges
Delivery charges may vary depending on the delivery location, product size, order quantity, vehicle requirements, handling requirements, and other relevant factors.
Applicable delivery charges will normally be displayed during checkout or communicated to the customer before delivery arrangements are confirmed.
Additional charges may apply where special vehicles, equipment, manpower, access arrangements, or repeated delivery attempts are required.
Delivery Times
Any delivery dates or times provided are estimates unless expressly confirmed otherwise.
We aim to deliver orders within the expected timeframe, but delays may occur due to:
Traffic conditions
Weather conditions
Product availability
Operational requirements
Vehicle breakdowns
Restricted property access
Incorrect customer information
Government restrictions
Events beyond our reasonable control
We are not responsible for losses resulting from reasonable delivery delays outside our control, except where otherwise required by applicable law.
Customer Responsibilities for Delivery
Customers are responsible for providing:
A complete and accurate delivery address
A valid telephone number
Appropriate delivery instructions
Information about access restrictions
Building, community, or security permissions where necessary
A suitable person to receive the order
Customers should ensure that the delivery location is safe and reasonably accessible.
Failed Delivery Attempts
If delivery cannot be completed because the customer is unavailable, provides incorrect information, refuses delivery without valid reason, or fails to arrange necessary access, additional delivery charges may apply.
We may require the customer to arrange and pay for redelivery.
Plants and other living products may deteriorate if delivery is repeatedly delayed because of customer-related circumstances. We are not responsible for deterioration caused by unreasonable delays attributable to the customer.
Inspection Upon Delivery
Customers should inspect their orders as soon as reasonably possible after delivery.
If a product is damaged, incorrect, missing, or has a significant quality issue, customers should contact us promptly and provide:
Order number
Description of the issue
Clear photographs or videos where appropriate
Any other information reasonably requested to investigate the claim
Claims will be reviewed according to our Return & Refund Policy and applicable consumer protection requirements.
Living Plants and Natural Products
Plants, trees, and other living products require appropriate environmental conditions and ongoing care.
After delivery, plant health may be affected by:
Watering practices
Light conditions
Temperature
Humidity
Soil quality
Drainage
Fertilization
Pests and diseases
Transplanting
Placement and relocation
Seasonal changes
Customer handling and maintenance
Unless expressly stated otherwise, we cannot guarantee the continued health, flowering, growth, or survival of plants after delivery when deterioration results from environmental conditions, improper care, neglect, relocation, or circumstances beyond our reasonable control.
Plant Care Information
Any plant care recommendations, growing instructions, product descriptions, or gardening information provided through our website or customer service channels are general guidance only.
Actual plant requirements may vary depending on environmental conditions, plant maturity, location, weather, soil conditions, and customer care practices.
Customers are responsible for assessing whether products are suitable for their specific environment and intended use.
Pots and Planters
Customers should review product dimensions carefully before purchasing pots and planters.
Minor variations in colour, texture, finish, dimensions, patterns, and appearance may occur because of manufacturing processes, materials, handcrafted production, photography, lighting, or screen settings.
Such reasonable variations are not considered defects.
Fertilizers and Plant Care Products
Customers must use fertilizers, plant care products, and gardening products according to the instructions, warnings, and recommended applications provided with the product.
We are not responsible for damage resulting from incorrect application, overuse, improper storage, mixing incompatible products, failure to follow instructions, or misuse.
Customers are responsible for keeping fertilizers and plant care products away from children and animals where appropriate.
Returns, Exchanges and Refunds
Returns, exchanges, replacements, and refunds are governed by our Return & Refund Policy.
Because plants, trees, and certain other products are living, natural, perishable, customised, or specially sourced products, additional return restrictions may apply.
Customers should review the Return & Refund Policy before completing a purchase.
Promotions and Discount Codes
From time to time, we may offer promotions, discounts, coupon codes, or special offers.
Unless otherwise stated:
Promotions are available for a limited period
Discount codes cannot be exchanged for cash
Only one discount code may be used per order
Discounts may not apply to delivery charges
Certain products may be excluded
Promotions cannot normally be applied retrospectively
Minimum order requirements may apply
We reserve the right to modify, suspend, or cancel promotions where reasonably necessary.
Website Availability
We aim to keep our website available and functioning correctly.
However, we do not guarantee uninterrupted, secure, or error-free access at all times.
Website access may be temporarily unavailable because of:
Maintenance
Technical problems
Server interruptions
Security incidents
Software updates
Third-party service failures
Circumstances beyond our reasonable control
We may modify, suspend, restrict, or discontinue any part of the website when reasonably necessary.
Acceptable Use of Our Website
You agree not to:
Use our website for unlawful or fraudulent purposes
Attempt to gain unauthorised access to our systems
Introduce viruses, malicious software, or harmful code
Interfere with website functionality or security
Use automated systems to collect website data without permission
Copy or exploit website content unlawfully
Impersonate another individual or organisation
Submit false, misleading, or fraudulent information
Abuse promotional offers or payment systems
We reserve the right to restrict website access where misuse or unlawful activity is suspected.
Intellectual Property Rights
Unless otherwise stated, the website content, branding, logos, product descriptions, graphics, photographs, designs, text, and other materials are owned by or licensed to Planta.dxb and are protected by applicable intellectual property laws.
You may use our website for personal and lawful shopping purposes.
You may not reproduce, modify, distribute, publish, commercially exploit, or otherwise use protected content without prior written permission.
Third-Party Services and Links
Our website may use or provide access to third-party payment providers, delivery services, social media platforms, analytics tools, external websites, and other services.
We are not responsible for the availability, content, security, terms, privacy practices, or performance of third-party services beyond our reasonable control.
Customers should review the applicable terms and policies of third-party service providers where appropriate.
Limitation of Liability
To the fullest extent permitted by applicable law, Planta.dxb will not be liable for indirect, incidental, special, consequential, or similar losses arising from the use of our website, products, or services.
We are not responsible for losses resulting from:
Improper plant care
Incorrect product use
Natural plant variations
Environmental conditions
Customer-provided information
Unauthorised account access caused by the customer
Third-party service failures
Events beyond our reasonable control
Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited under applicable law.
Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, damages, costs, or claims arising from your unlawful use of our website, misuse of our products, violation of these Terms & Conditions, or infringement of the rights of another person.
Force Majeure
We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.
Such circumstances may include severe weather, natural disasters, transportation disruptions, government actions, labour disputes, supply chain interruptions, utility failures, epidemics, pandemics, technical failures, or other unforeseen events.
Privacy
The collection, processing, storage, and use of personal information through our website are governed by our Privacy Policy.
Customers should review our Privacy Policy to understand how personal information is handled.
Changes to These Terms & Conditions
We reserve the right to update, modify, or replace these Terms & Conditions from time to time to reflect changes in our products, services, business operations, website functionality, or applicable legal requirements.
The updated Terms & Conditions will be published on our website.
Customers are encouraged to review these Terms & Conditions periodically.
Continued use of our website after updated Terms & Conditions are published may constitute acceptance of the revised terms where permitted by applicable law.
Severability
If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in effect to the fullest extent permitted by law.
No Waiver
Failure by Planta.dxb to exercise or enforce any right or provision under these Terms & Conditions does not constitute a waiver of that right or provision.
Governing Law and Jurisdiction
These Terms & Conditions are governed by the applicable laws of the United Arab Emirates.
Any dispute arising from the use of our website, products, orders, or services will be subject to the jurisdiction of the competent courts of the United Arab Emirates, unless otherwise required by applicable law.
Contact Us
If you have questions about these Terms & Conditions, an order, a product, delivery arrangements, or any of our services, please refer to our Contact Us page.
Our team will review your enquiry and provide appropriate assistance.